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Author: Marcia Yudkin Article source: http://businessknowledgesource.com/. Used with author's permission.
Of all the web sites belonging to coaches, consultants and
experts that I have reviewed, more than three-quarters
shared a very serious marketing blunder: Their potential
clients wouldn't understand from their home page precisely
what they do. Jargon gets in the way.
Many specialists believe that they need jargon to
communicate their expertise. Without it, they'd sound
incompetent, they think, and those in their target market
who are as specialized as they are wouldn't respect them.
My recommendation is not to eliminate jargon, but to
include it in the site, with your main emphasis on the
business benefits your company provides or the problems
your company solves.
For instance, I've done an informal survey to see if
business owners understand the jargonistic tag line, "CRM
software for small business." Nope! Most aren't even sure
what "customer relationship management" really means. But
if you write, "Close sales faster and improve customer
loyalty through customer relationship management (CRM)
software for small business," you'll earn greater
comprehension, without alienating those who already know
the shorthand.
Don't think this applies to you? Sorry, it does. Nearly
everyone in business overestimates - usually greatly
overestimates - the extent to which customers understand
their jargon.
The other nearly epidemic blunder at sites belonging to
coaches, consultants and experts is not explaining clearly
and persuasively why someone should use you rather than the
competition. What's unique about you? How do you differ
from your colleagues? If everyone is qualified and
experienced, why should I choose you? With sufficient
thought and care, you can add text to your web site that
gets potential clients thinking, "This is exactly the
person who can help!"
Related to this is the absence at many sites of two
powerful tools for credibly distinguishing yourself from
the competition: testimonials and expert articles.
Testimonials are quotes from clients you've helped, and
they should refer to results achieved with your help - not
just you being a competent, nice service provider - and be
signed with a complete name and business identifier or
geographical location. Expert articles engage visitors to
your site and show that you know your stuff.
Finally, all coaches, consultants and experts need to have
a newsletter to capitalize properly on visits to their web
site. This is because people shopping for professional
services sometimes decide to buy that very day. More
often, they come to your site looking for information
rather than to hire someone. If they read a couple of your
articles, like them and sign up for your newsletter, you'll
have the chance to impress these potential clients
repeatedly. Down the line, they're likely to hire you,
sometimes without ever returning to your site. But your
site set that process in motion. Marcia Yudkin is the author of Web Site
Marketing Makeover and 10 other books. A four-time Webby
Awards judge and internationally famous marketing
consultant, she critiques web sites and performs web site
makeovers for clients. Learn more about her detailed
critique sessions on five different kinds of web sites
(including sites for consultants and other professionals)
at http://www.yudkin.com/websitequiz.htm .
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