After years of coaching sales and business people in a wide variety of
industries, there is one thing that stands out as an important
differentiating factor between those that have average success and
those that consistently soar. It is not enough to go on appointments,
send out fancy packets and pass your card around. You have to be
willing to become masterful at using the phone. Phone mastery is an
important business skill like any other. No matter how good you already
are you can always improve. Review these "quick tips" for making every
call count and next time you make some calls you will be more
successful.
Psyche Yourself Up
Do not simply locate the masterful the number and begin to dial.
Visualize the result you want before each call. See the person picking
up the phone, saying how glad they are to hear from you.
Preplan Your Points to Make
You do not n need to script every word you want to say. If you do you will
sound like those telemarketers that call you during dinner. Instead, jot
down key words that remind you of the points you want to make. Keep
your desired outcome from the call in mind.
Smile
Smile. Some phone experts suggest putting a mirror in front of you so
you can see yourself smiling. If you are listening to someone on the
phone, you can always tell if they are smiling, they sound different,
better, more inviting.
Ask for Agreement to Talk
Most people hate to be called by someone who starts a spiel as soon as
the phone is picked up. Once you reach your party, state your name,
why you are calling, and ask if they have a minute to talk. If they say no,
ask when would be a good time to call back. Make sure you call back at
that time. If you do, they will gladly give you their attention.
Read The Level of Rapport
You want to build rapport with the person you are speaking to. Some
people play "Relationship Geography" asking people questions to try
and find a person they know in common. This is fine if the person is
friendly, interested and has time to spare. Other people find this intrusive
and frustrating. You have to be able to gauge the level of warmth,
interest and enthusiasm of the person and match that level, plus just a
bit more. If they seem stoic, be a bit warmer than stoic. If they are
enthusiastic be a bit more enthusiastic.
Be Brief
In order to hold the attention of the listener and keep them engaged,
speak in short sentences. Do not use a marketing monologue.
Be Benefit Focused
What ever you say it has to matter to your potential customer and it has
to be of benefit to him/her. Think client-centered rather than self -
centered.
Open Ended Questions
Ask questions to help you identify how to better serve each potential
customer. Avoid yes/no questions ask open-ended questions that
require an explanation for an answer. For example instead of asking
how long have you been using product X, ask what has been the most
valuable benefit of using product X.
Ask Questions that Identify Challenges
Your job is to solve the client's challenges, make the client's life easier,
or make their business more profitable. Ask what are the biggest
problems they are facing in their business, and figure out how to
address those challenges. If you can do that, you will have many loyal
customers.
Ask for What You Want
Do not hang up the phone before you asking for what you want. Even if
you think you will not get it, ask anyway. You may be pleasantly
surprised with the answer. If you do this consistently and you are making
enough calls, eventually you will be successful.
Use An Accent to Your Advantage
If you have an accent and have mastered the other tips discussed here,
use your accent to your advantage. People with accents sound
appealing, and people like to listen to them. If they ask you about your
accent, use it as an opportunity to ask them about themselves and build
rapport.
Call When You Said You Would
Make sure you call exactly when you said you would. Even though your
potential client may not remember when you said you would call back,
by doing so, you create urgency and trust.
Follow-up Immediately
If you have agreed to send out information or fax over a registration form
do it immediately. This also creates urgency, if you are urgent the
potential client may also respond urgently allowing you to get your goal
sooner.
Track Your Calls
Set a goal for yourself every week and decide how many calls you are
going to make. Estimate how long it will take you to make that many
calls and block the time on your schedule. Act as if it was an
appointment with a client, the call time you set aside to develop new
clients must be viewed as very important.
Pick Up The Receiver
The more you do call the easier it gets. The more you do call the better
you get. The better you get the better the results. The only way to get
masterful at using the phone is to use the phone and apply these tips to
make every call count.
Caterina Rando, MA, MCC coaches entrepreneurs and direct sellers to
be innovative in their thinking and action in order to succeed with ease.
She is a sought after speaker, master certified coach and author of the
national best-seller Learn to Power Think. Caterina is also the Success
Center Director for the Direct Selling Women's Alliance and contributing
author to the soon to be released book Build it Big-101 Secrets of Top
Direct Selling Experts. Caterina can be reached by email at cpr@caterinar.com. Visit her website at
www.caterinar.com for more articles and a beautiful, colorful
downloadable daily inspiration card.
Words Of Wisdom Today is your day to exceed, so why live in yesterday...
Rhubarb Romance: A Little Honey Works Wonders Is your numero-uno relationship like rhubarb, a little bitter, sour, or even toxic? Do you take your partner for granted and forget to notice why you fell in l...
Top Five African Safari Destinations If you could go on your dream safari anywhere in Africa, where would you choose? Find out where are arguably the best five African safari destinations available...
Celtic Music: The Japanese Connection In Japan, there is a growing awareness of Celtic music through the success of Riverdance and artists like the Chieftains, Clannad and Mary Black etc.
The Key To Marketing New Ideas! Could an ancient Socratic secret hold the key to introducing new ideas to change resistant markets?
Male Enhancement The topic of male enhancement is often considered a highly personal matter, one of which numerous men have difficulty talking about. There is no doubt that the...
Search Engine Ranking... Oh, the Mystery! How do you get your website ranked well by the search engines? It takes patience and an ongoing commitment to making search-engine ranking a long-term investmen...
The Five Most Common Mistakes Salespeople Make Over the decades that I've been involved in sales, I've worked with tens of thousands of salespeople. Certain negative tendencies -- mistakes that salespeople m...
Make EVERY DAY An Artist Retreat Day What do you enjoy most about going on an Artist Retreat Day? For most of us it's getting away from our "normal routine", having our creativity sparked by new su...
What is a Bad Credit Personal Loan? A UK Bad Credit Personal Loan is a loan designed for the many people with a bad credit rating. A bad credit rating can make your life a misery.
Credit Card Expenses Are Killing Your Budget! Do you know the costs associated with your credit card? Do your really know? Many people assume they do but aren't aware of the hidden fees that many credit c...
A Simple Suggestion to Improve Your Article Marketing Article marketing is becoming more and more popular, especially as marketers begin to see the impact and influence they can have from one well-written, well-tim...
Do You Need Help With Dry Skin? As we get older our skin produces less of the natural oil that helps it retain its moisture. There are many contributing factors that can dry our skin.
Three Love Poems [all wicked] Mr. Dennis Siluk's poetry can have its fire-hearted twists: as with Lovers', and Death and the curse love can carry with its luring assets, especially in these ...
Eight Ways to be a Better Friend Being a good friend is a skill we can learn and improve upon. Here, eight ways to be a better friend...
Innovate Today for Great Leaps Forward Tomorrow Developing a process to innovate can accelerate the forward momentum of a company. Here is the thought process to initiate and impliment that process.
Print this page