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Author: Steve Kaye Article source: http://www.hotlib.com/. Used with author's permission.
1) Use a live instructor. Adults learn best by doing, practicing, and experiencing. Effective instructors customize their programs to meet people's needs, provide counsel on individual challenges, and respond to questions. Videos, CDs, and E-learning are seldom effective for primary learning. Since the greatest cost of learning is the payroll cost of the participants, you want to make sure the program delivers results.
2) Hire external experts. They can speak candidly about crucial issues related to
complex work skills. They are free of prior encounters with your staff. And they
bring a fresh, outside perspective based on a worldwide view (instead of an internal
one). Those who specialize in one skill area have developed extensive knowledge.
Ideally, choose one who has written books or published articles.
3) Include accountability. Work with the instructor to develop a review and reminder
process. Plan follow-up sessions to check on progress applying new techniques.
Ask your staff to select one change that they plan to make and describe how they
will apply it. Then monitor the application of changes being made. Include learning
as a dimension in performance reviews.
4) Support learning. If you're the boss, set an example of active learning. Attend the
workshop. Then use what you learned. Encourage others to apply the new skills and
reward those who make a special effort to do so. Also, recommend articles, books,
and other materials that support the training program. Create a work culture that
recognizes learning as the key to excellence.
5) Buy smart. Match the type of program with desired skills. Use employees for
proprietary operations, routine procedures, and high volume (more than 50
sessions/year) tutorials. Select programs that teach skills required to meet company
goals. Buy programs that show practical techniques (instead of facts and trivia)
delivered by experts who use what they teach. IAF Certified Professional Facilitator and author Steve Kaye works with leaders who want to hold effective meeting. His innovative workshops have informed and
inspired people nationwide. His facilitation produces results that people will
support. Call 714-528-1300 or visit his web site for over 100 pages of valuable
ideas. Sign up for his free newsletter at http://www.stevekaye.com
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