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The death of customer servie
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well. But upon further thought of the service I've received over the past few months and what others have related to me about their experiences, I had to admit that the quality and level of service has decreased. Upon further thought I realized that it has been on a decline for quite a while.

Top 10 customer service tips
1. Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. The spirit of service dominates their personality. This attitude of service has nothing to do with money or background, and people who have this attitude are not necessarily the most outgoing or bubbly. This type of person will move your business forward. These people make the best salespeople as well.

Cultivating the Trust Factor
In today's highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.

The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. -- Alan K. Simpson

Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.

Becoming A Solution To Your Customers Problems
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don't forget to use your time wisely.

Write a Business Thank-You Note
Personally and in business, develop the "Thank You" habit.

How to Easily Increase Your Profits
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help yo...

Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provid...

Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct min...

Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here...

Customer Satisfaction Is Your Business
Regardless of what business you are in ...you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.

How to Keep Customers
Wouldn't running a business be a whole lot better if we didn't have customers? Well, as we know only too well, we do need customers and lots of them. We want them to stay with us and we want them to say nice things about us to other people.

Over Delivering Provides Big Results
Over promising is a problem only when you under deliver. There are a number of ways that you can over-deliver to your customers or prospects, and as a result create a win-win situation for you both. The following are just a few of those techniques you can use to over-deliver for your clients.

DONT Give Your Customers What They Want!
It's considered a formula for success: "Give the customer what they want." It can also be a formula for failure.

10 Customer Service Quality Statements to Measure up Against
Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple...

5 Ways Customer Service Managers are Implementing to Increase Customer Focus
How would you like to keep 70% of your lost customers?

Minimize The Pain of Check Recovery
Bad checks are a fact of life for businesses of all sizes. Discover ways small businesses can recover more NSF checks, more easily, without alienating customers.

One Critical Question to Ask Yourself Every Day
How would it change your business to ask yourself every day, "How does our business need to look and act in the way the customer needs it to look and act?"

You MUST Sweat the Small Stuff
Poor administration can ruin your marketing and selling efforts. Don't ignore the small stuff, like handling payments, responding to customer queries or making sure you deliver on time. If you get those wrong, you'll lose customers faster than you can replace them.

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