Adirondack Chairs - How to Choose One If you love spending time outdoors or indoors, you will need to make sure you have a good, comfortable chair, ...
The Number 1 Rule for Businesses - Be Professional Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that...
Caring for Your Customers You probably think I am going to say something like, "The customer is always right." Right?? Wrong. I have many philosophies when dealing with customers, but I definitely do not believe that the cus...
Putting The Serve Back Into Customer Service When you look at the word service - do you see the same words I do? I see the word serve and that's good. And I see the word vice and that's not so good.
Finding Out Why a Potential Customer is Calling On You Once you have heard why the person is calling, you can then direct your attention to solving their problem. This will maximize your time with them and increase you chances of a successful sale.
Whats Love Got To Do With It? Customer Loyalty, we all want it. Don't we? Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to g...
Dont Work with Jerks: How to Recognize a Difficult Client Early Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said "Yes." Into every professional practice falls a little rain, or better said...walks...
Carpet Cleaning in Surrey Like any business, carpet and upholstery cleaning requires excellent customer service and great value for money.
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job? Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.
Customers - What They Really Want - 6 Secrets of Customer Service Overall, customers just want to feel good. They want to feel better after they've dealt with you or anyone in your business, than they did before. If you can create that feeling, then you're well on the way to - giving customers what they REALLY want...
Customer Service - How Good Are YOU? Everyday, in every city and town in the world, business owners innocently cost themselves money by means of simple mistakes. Look at these simple case studies to find out how, too, could be costing yourself money...
At Your Service: The Ten Commandments of Great Customer Service! Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business...
Courting Customers - From First Date to Marriage Landing a new client is like courting a potential spouse. The first date is usually a make or break situation and if the door is still open, the work has just begun. Like dating, you'd better give yo...
Aint We Wonderful! It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing busine...
Dont Forget your Existing Clients Quest for new clients shouldn't ignore those who pay the bills Acquisition. It's a big word in small business marketing. Companies are constantly looking at ways to draw new people to the business an...
Make Your Customer Your Friend The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-...
Customer Service and The Human Experience Historically, customer service was delivered over the phone or in person. Customers didn't have many choices, and switching to competitors was cumbersome. Today, these methods are but two of the many possible touch points of entry for any given interaction. With all the options the Internet brings, competition is literally a click away
It’s Customer Service Stupid: Delivering Customer Service Training That Sticks Creating an effective customer service and retention strategy is tough. So is building a strong training program that motivates everyone in your organization to focus on the customer. Author Julio Quintana builds for us a foundation for effective customer service training programs.
Talkin About Chicken Shari Caudron used to be a cram-it-all-in-no-matter-how-grouchy-you-become kind of person. Then, one day, she overheard two men talking about chicken and her ph...
Revenue Growth Through Alliances Any company in today's global economy must eventually face the issue that if it is not growing, it will be expiring. For most companies, mergers and acquisition...
Healthy Eating Made Simple The confusion about eating healthy and dieting will now be cleared up, all in one easy sentence. Are you ready? Everyone is different.
Exploring All of Your Loan Options When you've decided that you need to get a loan, you might be wondering exactly what type of loan you should ....
Who Are The Crabs In Your Life? It took a child to put into perspective the concept of surrounding ourselves with people who don't drag us down...
Analog vs. Digital Cellular Phones Cellular phones are an amazing modern convenience, but it can be confusing for consumers to distinguish between the various options available. There are two ma...
Mid Life Crisis and the Great American Dream As humans we have to attribute meaning to our lives and quite naturally at mid life we begin a life transition in which we reflect on the first half of our life...
A New New Deal Some say that the plans for the Gulf Coast after Hurricane Katrina resembles the new deal set forth by FDR. At a quick glance it may be hard to disagree. The cl...
Healing the Body & Mind – The Karma of Health Like all physical problems, health and fitness must be addressed within. The true realization of our health condition being part of our Karma or Actions sets i...
Seeking Help As a consultant, your time is money. Read on to find out why it's time to spend more money and less time on your business.
How to Master Google AdWords - Part 2 By mastering Google Adwords Ads, you can confidently expand your marketing campaign to include other PPC advertising companies ie Overture, FindWhat and also tr...
Fat Burning Compatible Foods Here is a simple explaination and some examples of negative calorie foods and foods that burn fat.
