The Consumer Power When a company lacks the sincerity to deal with their customers fairly, some one comes along and puts the company on the dock and though the trial by the customers may be long drawn out it is ultimately the death sentence for the brand or the organizations itself many a times.
Listen to Suggestions As a customer of any service or product - how do you feel when your Email is ignored, your voice mail message is never answered, and you don't get any feedback or concern, at all, from customer service? We all feel the same - nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale.
All of the World of Business Is a Stage There is no backstage area for a business. During the working day, all employees need to be in character and onstage for top performing business.
We Got It Wrong: Never Under Promise & Over Deliver You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)
Have You Hugged a Customer Today? Okay, I'll admit it. I just got off the phone with a telemarketer, and I actually enjoyed the call! Check out this article to find out why -- and why it's important to your customers, and your business.
Customer Neglect What have you done for your existing customers lately? Probably not much, if you are like most businesses. I know that hunting new business is more of an adrenaline rush than working the business you already have, but it is not as crucial to your long-term success.
A White Paper: Profiting with Kindness How using kindness in your business that you can make a profit, be for effective in your relationships, resources to get more information.
The Dissatisfied Customer A dissatisfied customer is a direct reflection on our performance and a blow to our egos. The common reaction of small business people to a consumer complaint is defensive posturing and/or avoidance. Ignoring a disgruntled customer can be much more damaging than small business owners realize.
Dealing with People - Words to Avoid You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.
8 Critical Steps to Establish a Customer Service Culture Upon reflection, most all of my interactions with displeased customers were not the result of a poor product, but rather a disappointing customer experience. Why is that? Because, product is not personal, customer service is. Briefly, I would like to share with you eight critical steps to establish a customer service culture.
Restaurant Owners – How Important are People Skills? You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect. What's up? What's going wrong? The answer may lie with your people skills...
How to Provide Instant Customer Service Providing 24/7 customer service is difficult, especially if you run your own web site in a small business setting. Here, you can discover how to operate 24/7 customer service whilst reducing the number of queries you have to deal with at the same time as increasing customer loyalty.
Let Your Weaknesses Increase Your Sales Imagine you are selling your services, you do everything
right, and still they hesitate, what do you do? Marketing
Master, Catherine Franz, discussed how you c...
Mankinds Ten Worst Enemies: #3 Jealousy Christine Harris, American Scientist Magazine, makes the claim that "Of the human emotions, jealousy is one of the most powerful and painful. And it is deadly: ...
Self Control is Key to Changing Your Life For me, the hardest part of trying to make changes in ones life is that little thing that we call self-control. Find out how you can take control of your life.
Who Will Be Their Guardian? Who will be the guardian of your children if something happens to you? Have you thought about it and written your will? Here's a few good reasons why you should...
Management Development - Micromanagement Works! Ever been told not to micromanage your people? Because it irritates them and is a waste of your time, their time and leads to bad habits? Well it's all true. If...
Public Relations: Converting the Non-Believers What's the real reason some managers shy away from public
relations? I believe it's because they don't understand, or
believe, the direct connection between w...
Designing Your Log Home: The Third Dimension Every Log Home magazine has a section dedicated to floor plans, where the aspiring owners start their search for the perfect dream home. I did it too, and duti...
A Look at Metal Gazebos If you're looking for the strength, stability, sturdiness, and longevity of a metal gazebo, you have plenty of options to fit your needs. They come as 4-sided s...
Baby Car Seats Safety - Frequently Asked Questions In this article you will be provided with information about baby car seats and keeping your baby safe while in the car. There are tips for buying new and used b...
How To Increase Your Affiliate Commissions! So you've joined an affiliate program, but really haven't figured out where you should start? Here are 12 great tips to get you started on your feet and enjoyi...
Travel Insurance Might Be Just What You Need! Travel insurance is something that many people haven't considered. Sure, it's possible that you may never have to access your travel insurance, but just having ...
