Cheap To Keep You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one. Repeat customers spend, on average, 67 percent more. After 10 purchases a customer has referred as many as seven other people. So, if your focus is on acquiring new customers instead of keeping the ones you have, you are off the mark. Here is a brief overview on how to retain customers.
One of the Secrets of a Great Customer Experience Our Customer Experience Services are at the very heart of Beyond Philosophy™. We have a passion for original, innovative and strategic thinking which permeates through to our range of services designed and modified for and by our clients.
Are You A Coward? I Was At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams never used to speak to anyone! They just used to send emails. If the customer called in they were greeted by answerphones which were kept on all day. You see the sales teams were all busy doing "real" work. The customers were just interrupting them. Surely this must be the height of "inside out" behaviour...
Customer No Service - How to Lose a Loyal Customer! You probably know how to get and keep customers, but do you know how to lose a customer? Let me tell you what happened to me recently at my favorite supermarket. It wasn't pretty, but it really happened...
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service Good customer service is vital for a successful Internet business. Sometimes people forget that businesses are run by human beings for human beings and as such common sense courtesies go a long way. This article offers a simple message about the core of good customer service.
How to Retain Your Customers the Dish Network Way It is important to retain customers in a company. The following article discusses what can be learned from the way Dish Network does their business.
How To Handle Customer Billing Snafus I have found that in situations like this it is always best to be proactive and face the problem (or what you perceive as a potential problem) as quickly as possible. This will save you hours of needless worry since most of the time the problem is not as big a deal as you imagined it to be.
How To Build Stellar Client Relationships Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.
Five Ways To Wow Your Client Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day for them! Wouldn't you like to be the reason a client's day changes from boring to "WOW?"
Writing The Book On Great Customer Service You probably can't compete with the superstore on volume of inventory or on price, but there are other things you can do to help keep the customers coming in your door. One of the best ways to ensure customer loyalty is to offer superior customer service.
Leverage Customer Capital First If you're still dreaming about raising outside capital for your business before you have any paying customers
Customer Service Tips - Is Your Business A Leaky Bucket? Customer service is essential for customer retention. Customer service training is vital to attracting, winning and retaining even more profitable customers. This article explains the importance of customer service to grow your business using a leaky bucket as a metaphor to explain business growth and customer service.
What Every Manager Should Know About How to Prevent Customer Service Conflicts There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.
What Every Employee Should Know About How to Prevent Customer Service Conflicts There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.
What Every Employee Should Know About How to See Customers Problems from Their Creative Side Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you are faced with a never-ending barrage of complaints, problems, and questions on a daily basis, the pressure of the job could easily become a source of anger, frustration, and other forms of counter-productive behaviors. You seem to live in a pressure-cooker of stress.
Miracle Spa In The Palm of Your Hands! Dermaglow Miracle Spa, is a NEW range of organic and natural home products that wrap your skin in a luxurious spa sensation. Developed by leading pharmacist Cal...
27 Tips For An Effective Presentation So you're not a professional speaker. That's no excuse for NOT giving a professional presentation. You have a great product or service! You've put together an a...
Google Adsense: What You Need to Know! Heard a lot about Google AdSense and not sure what it has for you? Here is a quick listing of benefits which can be derived by adding Google AdSense to your web...
Back-Planning For Success Sometimes trying to plan out your next step can be a challenge, especially if you're moving into unfamiliar territory. But if you know your destination, it can ...
4 Alternative Ways To Gain Lifetime Customers You will always have more people that turn down
your offer than actually buy. They might not have
bought because of your price, payment options,
or any other po...
Where Will Your IT Staff Come From NOW? With companies planning to hire more IT workers tahn they have in the past few years and suitable labor becoming rare, what steps can you take to help you find ...
Three Great Reasons to Take Up Golf How many times have you non-golfers out there wondered what the big deal is with this game called golf? The majority of people who haven't had the chance to pl...
Art, Artists and Blogs An artist's website is like a constant one-person show. An
artist's blog is like having an ongoing chatty art
conversation.
Investment Strategies and Human Behavior Can a knowledge of human behavior improve our money-making chances in the stockmarket? Jonathan Myers takes a look at five types of investment strategy develope...
Relaxing on a Texas Dude Ranch It has been said about Texas - "It's like a whole other country." Visiting a dude ranch in Texas might feel like you're in a whole other world. When imagining a...
Let Her Be Covered Part Three Part Three on the topic Let Her Be Covered. A serious article for Christian teens and young adults. This article seeks to help you to have more freedom, while t...
8 Procedures to Take Control of Sales and Marketing Improve your sales cycle efficiency. Reduce your marketing expenses. Tie it closer to your customer's buying cycles. And take control of your sales and marke...
Invest To Make Money, Not To Get Rich Waiting for the next Dell or Amazon.com could result in your investment portfolio posting more losses than gains. Instead focus on solid gains and repeat the p...
Is Teak Wood Outdoor Furniture Right for Me? Answers the questions most often asked in the decision making process of purchasing outdoor furniture: What makes one better than the other: what is all the hy...
Excuses, Excuses, Excuses I'm tired of hearing excuses as to why you are not living the life you SHOULD be living. Aren't you? Ready to stop making excuses? Ready to start living that li...
Fat Burning Compatible Foods Here is a simple explaination and some examples of negative calorie foods and foods that burn fat.
Giant Dog breeds Giant Dog breeds refers to those breeds whose height and weight classified them into largest ends of all dog breeds. Although there are no universal height or w...
Muhammad Faith may move mountains and angels may have some dimensional reality but the sword of Allah or other 'chosen ones' is a blight upon this earth.
