Customers Who Rave About You and Your Service In the world today customers are looking for certain qualities in the people they do business with. These qualities have been found by the marketing gurus of the world, and if present, will help you develop a customer base that will be with you for the long haul.
The Great American Customer Service Unawareness Campaign Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere. What do you say to that, Mr. Business Expert?
-- Paul W.
How to Walk the Floor and Talk to Customers This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision. 1. You Are the Maitre of Your Busi...
Be A Resource What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is information.
Make Sure You Get The Customer Perspective Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer com...
11 Moments of Truth These moments come when a customer or client… 1. Hears someone else praise you or your work. 2. Likes your physical presentation (appearance, voice, and smile). 3. Is touched intellectually and ...
Moments That Matter Keeping customers delighted and letting them know how valuable they are is as rain is to dry flowers. Some organizations have made outstanding Customer Service a part of their Vision, Values, Goals and Behavior. They reward and honor those internally that live these principles on a daily basis. They offer exceptional value in their own unique way and once we receive their exceptional service, we are spoiled to the point of fierce loyalty.
Putting The Service Back In Customer Service The future of customer service is here. Technology has made
seeking out support faster and easier than ever. But, has
your digital age company sacrificed true service in the name
of automation?
Loyal Customers Take Commitment In today's competitive world of retail, many stores are implementing external marketing programs designed to attract new business. Unfortunately, the cost can be very high with little return on inves...
Developing A Customer Complaint System The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the complaints
Clients…Do You Really Need Them? Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too. It's not enough to spend heaps of time, money and resources int...
Whatever Happened To Customer Service? Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help yo...
Reducing Customer Resistance to Your Product or Service Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. When we resist things, sometimes we miss out on opportunities - opportunities to work with new people, attract new customers, or even pursue a new product or service idea which could catapult us to new levels of success. What are you resisting in your business when it comes to marketing your products and services? And, what can you do today to move through it?
Dealing with Difficult People When dealing with difficult people, stay out of it
emotionally and concentrate on listening non-defensively and
actively. People may make disparaging and emotional remarks
- don't rise to the bait!
Over Deliver - The Key to Customer Satisfaction Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client. Meetings In most or...
Dont Be Afraid To Give Problem Customers The Boot As the business owner, it is your responsibility to meet the customer's expectations and provide good customer service. Even if your business does not involve a formal contract that spells out to the letter what should be expected, there is generally a clear understanding of what the customer expects and what you are willing to deliver. If you back peddle on your end of the bargain, let's say by serving a bad meal or losing a customer's laundry and refusing to make things right, then you are guilty of not meeting the expectations of your customer and thereby are guilty of providing bad customer service.
Whats The Customer Service Buzz About Your Business? Nothing generates negative buzz about a business like bad customer service, and nothing will drive nails in a business' coffin faster. News of bad customer service travels like lightning and spreads like wildfire. Think back to the last time you were on the receiving end of bad customer service. I'd be willing to bet that you immediately went out into the world and told everyone you met about the experience. You probably also warned them to "never do business with those &^%$ or you'll get treated the same!"
The Steps in Employee Development You may believe that your company is the only one in the free world that's suffering from poor employee communication and frustrations at every level; We can as...
Viral Marketing: Is Your Website Infected? Viral…Viruses…Infections…not pleasant subjects for most situations. Unless you're discussing Viral Marketing! Viral marketing techniques can help you create hug...
What To Do When You Suffer An Injury On The Job? An injury on the job is usually governed by the workers compensation rules in your state. You should have a working knowlege of these rules so that you can be p...
Affiliate Marketing--Huh? After one scam and 6 months on the web, I knew I needed to work for myself. But how? Affiliate Marketing was the answer. But what is affiliate marketing and ...
Mancos Real Estate If you want to move to Colorado, Mancos might be the right choice. With low-priced real estate and low unemployment in a beautiful setting, it's hard to go wron...
What Life is All About? As for human life, we grow from infants to a cute little baby, from teenager to adult and then old. In between the phases we are expected to live the life at th...
What if More Small Businesses Were Good Networkers? What if everyone understood the value of networking? What if all small businesses could network in their communities? What if small business people were careful...
Getting Fit With A Smooth Treadmill The best treadmill for someone else may not necessarily be the best
treadmill for you. There are some things you need to consider before deciding on your best ...
The Secret To Life Long Success And Fulfillment What Makes the Difference? On a warm spring afternoon, fifteen years ago, two young men graduated from the same college. They were similar in many ways... Lik...
Meeting Women: Surefire Spots To Get Dates The first thing I want to do immediately is to give you a CONCRETE, STEP BY STEP PLAN that you can immediately use to go out right now and start meeting more wo...
