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Author: RJ Lancaster Article source: http://www.workathomearticles.net/. Used with author's permission.
Hal Rosenbluth, author of The Customer Comes Second, states; "In our selection process, kindness, caring, compassion, and unselfishness carry more weight than years on the job, an impressive salary history, and stacks of degrees."
Does your company hire these types? Are you one of them? Take the following quiz to see if you are:
Agree Disagree
1. While driving, I signal my intentions ___ ___
2. I slow down to allow traffic in from on-ramps and other lanes ___ ___
3. I place my shopping cart to the side of the aisle so others can pass ___ ___
4. I look behind me at the check-out lane to allow the person with very few items to go ahead of me ___ ___
5. I return the shopping cart to the return area ___ ___
6. I place the plastic separator wand behind my groceries on the conveyer belt so the person behind me can start placing their groceries on the belt ___ ___
7.When going to a restaurant, I shut off my cell phone ___ ___
8. I recognize the bus personnel by thanking them for their assistance ___ ___
9. I make sure I have enough money on me to cover my portion of the bill ___ ___
10. At the office, I answer my phone with enthusiasm in my voice ___ ___
11. I never use the speakerphone unless I ask the caller's permission ___ ___
12. At the golf course, I call to determine if they have a dress code ___ ___
13. When flying, I respect the regulation of the amount and size of carry-ons ___ ___
14. I look behind me before reclining my seat in the airplane ___ ___
15. I am respectful of the arm rest space on the airplane ___ ___
If you answered 12 out of 15 "Agree", you are what companies are seeking.
If you answered 7-11 out of 15 "Agree", you have potential. You might consider hiring an executive coach to teach you how to be nicer.
If you answered less than 7 "Agree", don't work with people. Don't get into management and screw up another company. Ryan James (R.J.) Lancaster is the president of the Education & Learning Institute, a research, seminar and publishing company. He helps organizations and individuals think differently to ensure their success. He is also a professional speaker and author of E-books. One of his E-books is Nice People Do Finish First.
Contact information:
(602) 274-4609
Email: rlancaster5@cox.net
Website: http://www.rjlancaster.com
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